Qalinkoob
Delete your Qalinkoob account
You can delete your Qalinkoob account at any time, from inside the app. This page explains exactly how to do it, what is erased permanently, and what we keep in a form that is no longer connected to you.
How to delete your account
- Open the Qalinkoob app and sign in to the account you want to delete.
- Tap the Profile tab in the bottom bar.
- Tap Settings.
- Tap Delete account.
- Type your phone number — the same number you sign in with — to confirm. This step exists so an account can never be deleted by accident, or by someone who has picked up an unlocked phone.
- Tap Delete my account. The deletion happens immediately and cannot be undone.
Only student and parent accounts can be deleted this way. Teacher, school and administrator accounts are managed by your school or by us — write to [email protected] and we will handle it for you.
If you are a parent or guardian
The steps above ask for the student's own phone number, so you cannot complete them on a child's behalf. Instead, email [email protected] and ask us to delete the account. Include the phone number the student signs in with — that is what identifies the account — and tell us that you are the child's parent or guardian. We will confirm the request with you before anything is deleted, and once we do, exactly the same thing happens as if the student had deleted it themselves: everything in the first list below is erased, and nothing in it can be restored.
What is deleted permanently
This happens straight away when you confirm. None of it can be restored afterwards.
Your identity
Your phone number, name, gender, school, district and study track are erased from your account record. What remains is an empty shell with no personal detail in it, kept only so the anonymized records below do not break.
Access to the account
Every signed-in session and saved login token is destroyed, and any unused verification codes are deleted. The account can never be signed into again, on any device.
Your activity and settings
Notifications, exam bookmarks, daily goals, subject enrollments, streaks, progress records, badges and lesson completions are all deleted.
Your connections to other people
Parent–student links are removed, and so is any challenge you sent to or received from another student.
Reports you filed
Any content report you submitted about a lesson or question is deleted.
Your entries in our internal log
Our internal record of actions taken on your account is deleted. A single line is then written to record that the deletion happened — it contains no phone number, no name, and nothing else that identifies you.
What is kept, without your identity attached
Some records are kept so that overall statistics, leaderboards and financial history stay accurate. They remain linked to the emptied account record described above — which no longer holds your phone number, your name, or anything else that points to you.
Quiz history
Quizzes you generated, your attempts at them, and the individual answers you gave are kept. They stay attached to the emptied account record, so they no longer say anything about who you are.
Leaderboard entries
Stored leaderboard standings are kept in the same way, so past rankings and overall statistics stay consistent.
Subscriptions
An active subscription is cancelled as part of the deletion — it never blocks it. The subscription record itself is kept, not removed, because it is a financial record of a payment that really happened.
Voucher codes you redeemed
A redeemed voucher keeps its used status, so the code cannot be used again, but the link back to you is removed.
How long we keep it
Everything in the first list is erased immediately — there is no waiting period, no grace period, and no backup copy we restore from. The anonymized records in the second list are kept for as long as Qalinkoob operates, because they no longer describe an identifiable person: they are quiz statistics and payment history with nobody's name on them.
Questions, or need help?
If you cannot sign in to complete the steps above, or you want to ask what we hold about you before deciding, email [email protected] from the phone number on the account, and we will help you.